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Manager, Commercial Operations & Governance

Added

15 days ago

Location

🇪🇨 Santa Clara

Type

Full time

Salary

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Related skills

analytics tableau leadership data governance servicenow

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead CSAT Center of Excellence to transform customer success metrics.
Establish governance across CapEx and subscription workflows.
Drive end-to-end operational rigor for actionable customer insights.
Collaborate with BI, Legal, Finance, CX, and CS across the org.
Serve as decision-maker for resolution strategies impacting retention.

🎯 Requirements

People and program leadership of analytical professionals.
Governance and data lifecycle in ServiceNow and Tableau.
Strategic CSAT transformation across product and subscription ecosystems.
Executive communication and influence with senior leadership.
On-site in Santa Clara, CA.

🎁 Benefits

Fortune Best Workplaces in Technology recognition.
Flexible time off, wellness resources, team events.
Perks via purebenefits program.

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