Manager, Country Vendor Management

📋 Description

• Be the point of escalation for BPO Partners / Outsourcers providing contact center and intake
• Review daily, weekly BPO Partners performance against OKRs, both primary and secondary and works
• Conduct regular performance reviews and audits to ensure compliance with service level agreements
• Manage compliance to vendor contracts, pricing, and budgets
• Ensure the accuracy of all invoices and reconcile them with Workforce, Operations, Data &amp
• Identify opportunities for vendor-driven process improvements and cost optimization

🎯 Requirements

• 10 years of progressive experience in vendor management, supplier relationship management, or a
• Able to negotiate and manage contracts with different suppliers
• Ability to analyze performance data and hold vendors accountable
• Experience in a BPO or contact center environment is a strong plus

🎁 Benefits

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex - create a benefits package that suits your needs and aspirations
• Parental and Birthday leave
• Love-all-Serve-all (LASA) volunteering leave
• Grabber Assistance Programme - confidential guidance and support
• FlexWork arrangements such as differentiated hours