Manager, Creative Services

📋 Description

• Lead and develop a high-performing Specialist team: hire/onboard, set goals, run weekly 1:1s
• Own service delivery excellence: manage book-of-business assignments and capacity, track service
• Handle escalations and quality: serve as the first line for customer escalations; implement QA
• Partner cross-functionally to unlock scale: collaborate with Product and the Product Strategy team
• Document learnings and case studies: sharing wins within the pod/team

🎯 Requirements

• 6+ years in website or custom branded app building services, including 2+ years managing people in
• Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that
• Analytical, data-driven decision maker—comfortable using KPIs/dashboards to guide the team with
• Exceptional communicator and relationship-builder across functions: immediate team + adjacent
• Comfort working in evolving environments; bias for systems thinking and continuous improvement
• Nice to have: restaurant, SMB, or martech experience; agency background spanning multiple channels

🎁 Benefits

• Base salary range: $115,000 — $184,000 USD (Zone A)
• Base salary range: $100,000 — $160,000 USD (Zone B)
• Base salary range: $90,000 — $144,000 USD (Zone C)
• Total rewards components include cash compensation (overtime, bonus/commissions if eligible)