Manager, Customer Activation

📋 Description

• Lead and develop a team of five Customer Activation Managers.
• Own activation metrics: realized TPV and revenue-related KPIs.
• Standardize onboarding playbooks for a consistent customer experience.
• Build playbooks for multi-product adoption across 120 days.
• Partner with Sales, Product, and Engineering to optimize activation.
• Coach CAMs on complex accounts and flag risks early.

🎯 Requirements

• Experience leading a team with revenue or activation outcomes.
• Background in adoption/usage-based models; payments/POS experience.
• Strong product fluency across payments and onboarding processes.
• Startup or fast-paced environment experience; drive initiatives.
• Analytical, data-driven with problem-solving skills.
• Excellent cross-functional collaboration and comfort with ambiguity.

🎁 Benefits

• Hybrid work model with in-office days in Toronto.
• Competitive compensation, equity options, and benefits.
• Catered team lunches Tue-Thu; dog-friendly office.
• High-autonomy, high-growth culture with real impact.
• Opportunity to shape product and activation experiences.
• Inclusive, accessible workplace with accommodations on request.