Manager, Customer Advocacy & Editorial

📋 Description

• Lead hero customer stories end-to-end: sourcing to publication
• Drive video production: manage shoots, agencies, budgets
• Manage customer relationships: approvals and legal reviews
• Conduct customer interviews: surface compelling narratives
• Run the story production pipeline: manage dozens of stories
• Lead AI/agentification: speed narrative development

🎯 Requirements

• 8+ years in content marketing, customer advocacy, editorial, or communications; 2+ years managing people
• A portfolio of end-to-end customer stories (written, video, events), ideally in B2B software
• Hands-on video production experience: briefing, shoot management, agency direction
• Strong customer-facing skills; comfortable interviewing and managing C-level advocates
• Proven program/project management chops; high-volume content pipeline
• Integrated cross-channel marketing background, including social media and PR

🎁 Benefits

• Flexible hybrid/remote work options vary by team
• Rolling applications with no fixed deadline
• Inclusive, diverse workplace with equal opportunity
• Reasonable accommodations for applicants on request