Lead a team of Customer Care Specialists supporting Toast Payroll & Tax products in Chennai.
Drive productivity, engagement, and development of the Customer Care Team.
Coordinate with Payroll Operations, Tax Operations, Product, Engineering, and Onboarding to improve
Oversee the customer journey for restaurant operators managing payroll and tax via Toast, ensuring

🎯 Requirements

7+ years in customer service/support/success with a focus on customer satisfaction.
3+ years leading teams, including performance management and development.
Experience with Payroll, Tax, HRIS, Financial, Accounting, or SaaS products.
Knowledge of US payroll operations and compliance; ability to coach teams on payroll concepts.
Strong leadership, analytics, coaching, and problem-solving skills.
Excellent communication; experience with CRM and ticketing tools; open to 24x7 shifts.

🎁 Benefits

Not specified in posting. Learn more about Toast benefits on the careers site.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot