Manager, Customer Operations

📋 Description

• Own the integrity of the company's bookings process end-to-end, enforcing controls that protect
• Drive accurate, timely billing across License, Subscription, and Professional Services contracts
• Champion the end-to-end Quote-to-Cash process and track KPIs (SLAs, backlog, billing accuracy
• Manage the customer lifecycle from signature to separation, coordinating onboarding (license
• Own license operations across customer provisioning, demo environments, and partner enablement, and
• Manage channel order processing and partner license fulfillment for the reseller and distributor

🎯 Requirements

• Proven leadership experience in a fast-scaling software or SaaS environment
• Deep understanding of the Quote-to-Cash cycle
• Strong Salesforce expertise
• Exceptional communication skills across all levels
• Ownership mindset and structured project management skills
• Partner/channel operations experience

🎁 Benefits

• 100% covered company benefits: health, dental, vision
• Life insurance, long-term disability, and accidental death/personal loss coverage
• Flexible hours and unlimited vacation (unlimited PTO plus 15 holidays)
• 11 company-paid holidays and 3 extra days for volunteering
• Hybrid work model
• Free access to professional training platforms