Manager, Customer Operations

📋 Description

• Own the integrity of the company's bookings process end-to-end, enforcing the controls that protect
• Drive accurate, timely billing across License, Subscription, and Professional Services contracts
• Champion the end-to-end Quote-to-Cash process and track KPIs (SLAs, backlog, billing accuracy
• Manage the customer lifecycle from signature to separation — coordinating onboarding (license
• Own license operations across customer provisioning, demo environments, and partner enablement, and
• Manage channel order processing and partner license fulfillment for the reseller and distributor

🎯 Requirements

• Proven leadership experience in a fast-scaling software or SaaS environment, with a track record of
• Deep understanding of the Quote-to-Cash cycle and the levers that drive revenue accuracy and
• Strong Salesforce expertise; familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable
• Exceptional communication skills across all levels, from CFO to junior analyst.
• A genuine ownership mindset and structured project management skills, comfortable running multiple
• Partner/channel operations experience — familiarity with reseller or distributor ecosystems is a

🎁 Benefits

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days
• Hybrid work model that balances office and remote work, with structured onboarding to foster
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting
• Bonuses for referring successful hires after three months of continuous employment.