Manager, Customer Operations Training & Quality

📋 Description

• Own the training and quality strategy for Customer Operations.
• Lead, coach, and develop trainers and QA analysts.
• Evaluate QA program; standardize scoring; automate where possible.
• Assess training programs, identify gaps, drive a structured refresh.
• Re-establish readiness benchmarks ensuring production-ready trainees.
• Build a library of on-demand and async training content.

🎯 Requirements

• 3+ years managing training or L&D teams.
• Experience leading training for multiple audiences with competing priorities.
• Proven ability to scale a dynamic training environment.
• Hands-on with virtual, on-demand, and hybrid delivery.
• Familiarity with Workday Learning, Articulate Rise, or similar LMS.
• Experience automating QA workflows and improving outcomes.

🎁 Benefits

• Denver, CO hybrid role with office perks: parking, snacks, meals.
• Benefits package including medical, dental, and vision.
• Employee Stock Purchase Program and 401(k) match.
• Equity granted in addition to the compensation package.
• Relocation bonus available to move to Denver.