Manager, Customer Payments Support

📋 Description

• Lead a team of Customer Support Payments Specialists handling inbound inquiries across channels.
• Build cross-functional ties with PTU, Legal, RevEn, and Security.
• Create and present quarterly root-cause analyses on payments and tax trends.
• Recommend payments and tax product/process improvements from data-driven insights.
• Own NSF process and collections for Support-owned customers.
• Resolve critical customer moments and turn negative experiences positive.

🎯 Requirements

• 4-year degree or equivalent; 3+ years leading a payments customer service team
• Expert payroll processing and payroll tax knowledge across PEO and non-PEO products
• Passion for helping customers; empathetic, responsive, resourceful
• Mentoring/coaching experience; proficient with CRM and support tools
• Able to identify service trends and drive resolutions
• Self-driven with strong desire to improve service quality

🎁 Benefits

• Competitive compensation and total rewards package
• Comprehensive benefits and wellness programs
• Hybrid work model in Tampa with flexible schedule
• Inclusive culture with DEI initiatives and accommodations
• Company retreats and leadership exposure