Manager, Customer Success

📋 Description

• Lead, coach, and develop a team of Customer Success Managers, fostering a high-performance culture
• Own portfolio-level retention and expansion targets, proactively identifying risks and growth
• Champion the use of AI tools and Gainsight's platform to scale personalized customer engagement
• Partner with CSMs to develop and execute customer success plans that connect Gainsight solutions to
• Develop and iterate on scalable programs to improve retention and mitigate risk, demonstrating
• Collaborate cross-functionally with Sales, Product, Marketing, and Support to advocate for

🎯 Requirements

• 7+ years of relevant experience in Customer Success or account management, with at least 3 years in
• Proven track record managing retention and growth targets across a portfolio of B2B SaaS accounts.
• Strong coaching and development skills, with demonstrated ability to build and grow distributed
• Experience using data and CS platforms (e.g., Gainsight, Salesforce) to manage team performance
• Comfort working with AI tools and applying data-driven insights to drive team and customer

🎁 Benefits

• Fully covered medical premiums (employee-only)
• Flexible PTO
• 401(k) plan
• Dental and vision coverage
• Remote work options
• $10,000 lifetime fertility stipend