Manager, Customer Success

📋 Description

• Lead, coach, and develop a team of Customer Success Managers with varying levels of experience.
• Own the full people management lifecycle, including hiring, onboarding, performance reviews
• Establish a consistent team operating rhythm covering account health reviews, forecast calls
• Set clear expectations for CSM activity, execution quality, and customer outcomes while holding the
• Build team capabilities through structured coaching on executive engagement, business reviews
• Manage team capacity and workload distribution to maintain effective account coverage.

🎯 Requirements

• Bachelor's degree or equivalent professional experience.
• 4+ years of experience managing people within customer-facing teams and 6+ years of overall
• Demonstrated experience managing a team responsible for a customer book of business with renewal
• Working knowledge of Customer Success platforms such as Totango or Gainsight and CRM systems such
• Strong ability to use data, dashboards, customer health scores, and portfolio metrics to identify
• Excellent interpersonal, communication, coaching, and relationship-building skills, including the

🎁 Benefits

• Full-time opportunity based in the United States.
• Leadership role with direct responsibility for developing and coaching a Customer Success team.
• Opportunity to influence customer retention, expansion, and long-term business outcomes.
• Cross-functional exposure across Sales, Product, Marketing, Professional Services, and Support.
• Opportunity to work with enterprise customer portfolios and strategic stakeholders.
• Travel of up to 20% as required by the role.