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2 days ago
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📋 Description

  • Lead and develop a multi-region Customer Success team (US/UK).
  • Own renewal, retention, and expansion metrics; forecast accuracy.
  • Drive cross-functional collaboration with Sales, Implementation, and Product.
  • Champion AI adoption using Risk Cloud and automated workflows.
  • Improve CS processes, playbooks, and retention strategies.
  • Cascade OKRs and guide career development and compensation.

🎯 Requirements

  • 5+ years in customer success, account management, or enterprise B2B SaaS.
  • 2+ years formal people management with retention, forecasting outcomes.
  • Configurable low-code/no-code SaaS experience in risk/compliance.
  • Coaching mastery; developing ICs and driving results through feedback.
  • Exceptional cross-functional stakeholder navigation across Sales, Product, and Services.
  • Experience with world’s largest companies to deliver outcomes.
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