Manager, Customer Success

📋 Description

• Oversee a TAM team delivering world-class customer service.
• Mentor, develop and lead Technical Account Managers.
• Coordinate with internal teams to meet customer needs.
• Provide technical and business guidance on NiCE products.
• Drive customer satisfaction, retention and reference ability.
• Engage customers in a consultative capacity on contact center topics.

🎯 Requirements

• Bachelor's degree in Computer Science or related field.
• 7+ years in customer service, call centers, and/or service delivery.
• 7+ years Enterprise (Fortune 500) service management experience.
• 3+ years building high-performance teams.
• Strong NiCE product knowledge and contact center domain expertise.
• Excellent written and oral communication; strong Excel skills.

🎁 Benefits

• NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
• Global company with career opportunities across locations.
• Collaborative, fast-paced and innovative work environment.
• Equal opportunity employer with inclusive culture.