Manager, Customer Success

📋 Description

• Lead, coach and develop the Customer Success team in Germany.
• Oversee customer onboarding, engagement, renewals and expansion.
• Monitor customer health and identify retention risks.
• Act as leadership escalation point for complex, high-risk or commercially sensitive customer
• Track net revenue retention, customer satisfaction, service quality and renewal forecasts; report
• Partner with Sales to coordinate retention and expansion opportunities.

🎯 Requirements

• Bachelor’s degree in Business, Commercial Management or related field, or equivalent combination of
• Four or more years of business-to-business customer service, account management or Customer Success
• Experience leading and developing a customer-facing team.
• Fluency in written and spoken German and English.
• Understanding of customer success measures including retention, renewal forecasting, expansion and
• Experience resolving customer escalations and communicating with senior stakeholders.

🎁 Benefits

• Flexible hybrid working model
• Support for work-life balance
• Team events and gatherings
• Great benefits
• Inclusive work culture