Manager, Customer Success

📋 Description

• Lead, mentor, and develop a Customer Success team.
• Own health-system partner portfolio health and retention strategy.
• Manage executive relationships with partner leadership.
• Collaborate with Product, Clinical, Data Science, and Legal.
• Standardize reporting, templates, and project workflows.
• Partner with Marketing on large-scale campaigns.

🎯 Requirements

• Strategic Leadership: set vision and inspire high performance.
• Advanced Relationship Management: build trust with executives.
• Coaching & Mentorship: develop talent and coach teams.
• Data-Driven Decision Making: use data to drive ROI.
• Travel: willing to travel up to 30-40%.
• Technical Proficiency: Google Workspace, Salesforce, Asana; Tableau, Quicksight.

🎁 Benefits

• Comprehensive healthcare: medical, dental, vision.
• Equity in the company through RSUs.
• Generous paid time off and parental leave.
• 401K with employer matching.
• Monthly tech allowance.
• Well-being perks and team events.