Manager, Customer Success

📋 Description

• Coach, lead, and develop team members by setting the strategy and prioritizing Objectives and Key
• Hire, train, and continuously develop a high performing team
• Align Customer Success activities to growth initiatives, revenue goals that drive adoption
• Develop sound risk management and mitigation initiatives
• Responsible for developing and reinforcing account planning and documentation of engagement
• Responsible for supporting team members in proactively identifying risks to revenue retention and

🎯 Requirements

• 5+ years’ experience in a Customer Success (or equivalent) role; with experience leading teams in
• Experience hiring, onboarding, managing, and developing high-performing teams while still
• Extensive knowledge and experience in educational technology, with a focus on supporting scaled
• Previous experience and focus on customer advocacy, risk management, retention and adoption programs
• Ability to effectively communicate to stakeholders at all levels of the organization – with
• Ability to quickly establish rapport with all levels of personnel up to and including C-Suite

🎁 Benefits

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)