Manager, Customer Success

📋 Description

• Coach, mentor, and develop a high-performing team of Enterprise CSMs through regular 1:1s
• Build and nurture executive-level relationships with enterprise customers, serving as an escalation
• Design and launch scalable programs and operational frameworks to improve customer health, drive
• Identify, track, and mitigate churn risk while systematically surfacing and converting expansion
• Partner closely with Sales on account strategy and collaborate with Product to capture product

🎯 Requirements

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and
• 7+ years of experience in Customer Success or Account Management within Enterprise SaaS, with at
• Proven track record managing complex, high-value enterprise accounts, with experience in the AI or
• Operationally minded leader capable of building, executing, and iterating on programs, playbooks
• Commanding executive presence with comfort navigating C-suite relationships on behalf of your team
• Strong analytical mindset with experience owning and reporting against key SaaS metrics, including

🎁 Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences