Manager, Customer Success

📋 Description

• Manage, coach, and retain a high-performing team of Customer Success Managers, driving hiring
• Accountable for team KPIs across platform adoption, gross/net renewal, expansion, and customer
• Analyze the team's book of business to proactively mitigate churn risks and pursue growth
• Partner with Sales Leadership to align strategies, execute joint account planning, and deliver
• Act as the senior escalation point for critical account issues within your team's portfolio.
• Advocate for customer use cases internally with Product, Engineering, and cross-functional teams.

🎯 Requirements

• 3+ years of experience managing or mentoring staff, with a proven track record of inspiring teams
• High intellectual curiosity and a strong passion for continuous learning, process optimization, and
• 5+ years of experience in Customer Success, Account Management, Consultancy, or MarTech.
• Proven track record of managing clients across their lifecycle, paired with strong project
• Technical proficiency in two or more of the following: SaaS, Mobile, APIs, Marketing Automation
• Exceptional written and verbal communication skills with outstanding follow-through and attention

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly