Manager, Customer Success

📋 Description

• Lead the Strategic East CS team to drive adoption and renewals.
• Partner cross-functionally with Sales, Renewals, Support, Product, and PS.
• Set expectations, playbooks, and KPIs for strategic accounts.
• Own delivery of annual KPI targets for the region.
• Identify at-risk customers and coordinate cross-functional mitigations.
• Use data (health scores, usage, NPS/CSAT) to prioritize actions.

🎯 Requirements

• 10+ years in CS, account management, or related roles in B2B SaaS.
• 2+ years leading or mentoring CSMs (line management preferred).
• Strong understanding of subscription/ARR models, renewals, and expansion.
• Experience driving adoption and value realization in complex enterprise accounts.
• Comfortable engaging with C-level and VP stakeholders.
• Proven ability to interpret data and translate insights into actions.
• Excellent communication and storytelling skills.

🎁 Benefits

• Generous PTO & Holidays Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Education reimbursement.
• Commuter offset (Specific locations).