Manager, Customer Success

📋 Description

• Own renewal, churn, and expansion outcomes for the team's book of business, in partnership with
• Ensure CSMs build and maintain strategic success plans for priority accounts, with clear business
• Oversee delivery of the annual department KPIs targets for the assigned regions under management.
• Proactively identify at-risk customers, ensure CSMs build and deliver save plans, and drive
• Use data (segmentation, health scores, product usage, NPS/CSAT, support signals) to prioritize
• Recruit, onboard, and develop a high-performing Customer Success team aligned to company values.

🎯 Requirements

• Customer Success, Account Management, Consulting, or related customer-facing roles in B2B SaaS /
• Experience leading and mentoring teams.
• Experience running a four quarter rolling churn forecast and delivering weekly exec level updates
• Ability to be flexible and professionally manage change within your role and lead a team to deliver
• Strong organizational and prioritization skills with the ability to deliver under pressure and at
• Proven ability to proactively own your book of business, taking the lead on interpreting data

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)