Manager, Customer Success and Technical Account Management

📋 Description

• Lead, coach, and develop Customer Success Managers and Technical Account Managers, setting clear
• Support team growth through regular one-on-ones, team meetings, performance feedback, career
• Build strong CSM–TAM partnerships, clarify roles, and ensure teams understand each customer’s
• Coach CSMs on strategic relationships, success planning, adoption, measurable value, and lifecycle
• Ensure teams communicate customer value through success plans, executive engagement, business and
• Monitor customer health and portfolio performance; ensure risks and opportunities are identified

🎯 Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services
• 2+ years of experience leading, coaching, and developing customer-facing professionals.
• Experience in SaaS, cloud platforms, enterprise technology, or mission-critical technology
• A track record of leading teams responsible for customer adoption, value realization, retention
• Strong understanding of strategic Customer Success and technical customer engagement, with the
• Experience developing talent through coaching, feedback, performance management, and career

🎁 Benefits

• Healthcare
• Dental
• Parental planning
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance