Manager, Customer Success - Boston

📋 Description

• Hire and develop teams of CSMs
• Lead renewal and expansion sales cycles
• Advise on exemplary customer service
• Act as regional/segment owner and escalation point
• Motivate CSMs to build trust and revenue growth
• Collaborate cross-functionally to improve outcomes

🎯 Requirements

• 6+ years in Customer Success or Account Mgmt; SaaS preferred
• 3+ years leading a high-performing CSM team
• Proven contract negotiation for renewals/upsell
• Familiar with B2B tech or subscription software
• Comfortable in fast-paced, scaling env

🎁 Benefits

• Onboarding and MEDDIC training
• Product training and career pathing
• Inclusive culture and mentoring/buddy programs
• Stock equity and ESPP
• Generous global benefits