Manager, Customer Success – Cyber

📋 Description

• Directly manage and develop a team of 5-10 Customer Success Managers supporting strategic
• Coach team members on customer success best practices, including change management and adoption
• Provide cybersecurity subject matter expertise to cyber customers and the CSMs supporting them
• Drive team accountability to core CS metrics: expansion (consumption growth, cross-sell/upsell
• Join strategic customer engagements and escalations, demonstrating executive presence with C-level
• Build and refine scalable CS processes including success planning frameworks, QBR templates, and

🎯 Requirements

• 7+ years of experience in customer success, account management, or customer-facing roles, with 2+
• Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies
• Cybersecurity experience: time spent working with or inside cybersecurity companies, or in a
• Experience managing customer portfolios at enterprise scale, including accounts with $1M-$100M+
• Strong understanding of both consumption-based and seat-based business models, with proven ability
• Technical fluency to understand AI/ML products, navigate technical conversations, and coach teams

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues