Manager, Customer Success, INTL

📋 Description

• Directly manage 7–8 international CSMs to deliver best-in-class customer experience.
• Partner with Sales, Onboarding, and Product to drive post-live journeys and feedback.
• Exceed revenue retention, NPS, go-live, and product activation goals.
• Manage schedules to align with teams across global time zones.
• Utilize Salesforce.com and internal workflows to surface revenue growth.
• Foster Toast culture with a high-performance, collaborative international team.

🎯 Requirements

• Extensive CS/Account Management experience in fast-paced SaaS.
• Proven leadership or Senior/Lead CSM with mentorship experience.
• Strong independent work, prioritization, and flexibility in high-growth landscape.
• Excellent communication and cross-functional collaboration.
• Structured, analytical, execution-oriented mindset; builds processes from ambiguity.

🎁 Benefits

• Hybrid work model with in-person collaboration.
• Competitive compensation and benefits; total rewards.
• Equity and inclusive culture as part of total rewards.
• AI tools across disciplines to boost hiring and productivity.
• Locations page explains in-office expectations by region.