Provide customer insight; build relationships to understand Highspot experience.
Guide team through organizational issues; analyze health metrics.
Scale orgs, processes, and operations; implement changes; report.
Develop a high-performing team; coach reports; uphold high standards.
Partner across functions; collaborate with Product, Account Management.
Cultivate product knowledge; train customers and team; provide guidance.

🎯 Requirements

4+ years leading high-performing revenue teams in SaaS.
5+ years in Customer Success with direct client management.
Proven cross-functional collaboration.
Familiarity with SaaS metrics and goals.
Track record of retention, adoption, and expansion at scale.
Strong executive leadership and decision-making; excellent communication.

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