Manager, Customer Success Management - Public Sector

📋 Description

• Build, lead and mentor a team of CSMs, fostering a collaborative and high-performance culture
• Provide guidance and support for career development, performance management, and skill enhancement
• Collaborate with the CSM and Professional Services leaders to develop and execute the overall
• Drive the creation of customer engagement strategies to meet adoption, retention, and growth targets
• Develop processes in the lens of value and customer experience. Institute scale and automation in
• Ensure a thorough grasp of adoption metrics across the customer base and collaborate with CSMs to

🎯 Requirements

• At least 3+ years of proven experience in a leadership role, with a strong background in people
• Experience in Cybersecurity, DevOps, or an adjacent space
• Experience working with US Public Sector customers and the unique regulatory, compliance, and
• Bachelor's degree in a relevant field; advanced degree preferred
• Demonstrated success in building and scaling CSM functions
• In-depth knowledge of project management methodologies and practices

🎁 Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing