Manager, Customer Success Manager

📋 Description

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic
• Help drive an engagement model focused on building durable user relationships, increasing adoption
• Develop both the vision and strategy for the team, driving progress toward customer health, renewal
• Be accountable for identifying risks and opportunities early, and helping the team build and work
• Coach, mentor, and guide the team in developing consultative customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe's solutions to meet

🎯 Requirements

• 12+ years of customer-facing experience in customer success, account management, or sales with 3-5
• Experience leading sales or account management in a high-growth technology environment
• Ability to hire, train, and coach a high-performing user-facing team
• Ability to support the Customer Success Managers' efforts through strategic advice on account
• Ability to operate in a high-growth environment and work through ambiguity to solve complex
• Demonstrated passion for Stripe's mission, and helping users succeed