Manager, Customer Success Managers

📋 Description

• Lead and develop a high-impact team of ~10 CSMs across pre/post-sales.
• Drive client value with persona-specific, data-driven engagements tied to outcomes.
• Strategic account coverage: partner with sales to prioritize accounts and allocate resources.
• Build scalable playbooks, demos, and talks using product data and GenAI.
• Collaborate with Enablement, Marketing, Product to align messaging and feedback.
• Set strategy, coach for performance, ensure coverage for key accounts.

🎯 Requirements

• 5+ years in a client-facing SaaS role (CS, SE, or similar).
• 2+ years leading high-performing teams.
• Deep understanding of financial services workflows; banking/PE/hedge funds a plus.
• Exceptional communication; tailor narratives to senior stakeholders.
• Data-driven decision-maker using metrics to prioritize and measure success.
• Thrives in fast-paced, high-growth environment; scalable by design.

🎁 Benefits

• Competitive compensation and performance incentives.
• Comprehensive health, dental, and vision coverage.
• Professional development resources for career growth.
• Collaborative, high-energy team making an impact for top companies.