Manager, Customer Success Managers

📋 Description

• Lead, coach, and develop a team of 4–6 Customer Success Managers across EMEA and APAC through
• Support CSMs through complex renewal negotiations, churn risks, and account expansion discussions
• Interview, train, and onboard new Customer Success Managers, ensuring consistent ramp-up and
• Identify and address performance gaps proactively, working with senior leadership when additional
• Monitor account health across the team's portfolio, including renewal timelines, integration
• Maintain accurate and realistic forecasts for renewals and account performance, escalating risks

🎯 Requirements

• 5–8 years of overall Customer Success experience, including at least 1–2 years of direct management
• Experience working as a Customer Success Manager in B2B SaaS, managing the complete customer
• Experience in technology, fraud prevention, or cybersecurity is highly preferred.
• Demonstrated success helping a team achieve net revenue retention (NRR) and gross revenue retention
• Proven ability to improve Customer Success processes and playbooks, with measurable improvements in
• Experience supporting customers across EMEA; experience managing teams or accounts across multiple

🎁 Benefits

• Fully remote working environment with opportunities to collaborate across international teams.
• Opportunity to lead and develop a distributed Customer Success team supporting commercial
• Exposure to innovative device intelligence and online fraud prevention technology.
• Collaborative, inclusive workplace that values diverse perspectives and encourages professional
• Opportunity to influence customer retention, revenue growth, and cross-functional business
• Travel opportunities for customer meetings and company events.