Manager, Customer Success Managers, EMEA

📋 Description

• Mentor and enable the CS team to exceed growth and retention forecasts
• Set goals and responsibilities for CSMs with the CS Director
• Manage a team of CSMs overseeing onboarding, adoption, executive reviews, and renewals
• Ensure CSMs exceed GitLab expectations in knowledge, communication, and execution
• Oversee initiatives set forth in OKRs and align with leadership
• Develop relationships with Engineering and Product to ensure cohesion

🎯 Requirements

• Proven track record in software/technology sales, consulting or customer success
• Experience leading teams, driving software adoption, and scaling CS practices
• Experience with software development lifecycle processes and agile/DevOps
• Knowledge of cloud/container tech (Kubernetes, Docker) and cloud platforms (AWS, GCP, Azure)
• Ability to translate strategies into initiatives and track delivery
• Strong management presence and leadership with excellent communication

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Equity compensation and Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave