Manager, Customer Success - Mid-Enterprise (Northern)

📋 Description

• Lead a high-performing Enterprise CS team.
• Deliver proactive, high-touch engagement for strategic customers.
• Own outcomes: Net Revenue Retention, expansion, churn, satisfaction.
• Develop engagement models and success plans to drive adoption and retention.
• Transform workflows with AI-enabled processes and operating rhythms.
• Partner cross-functionally with Sales, PS, Product, Onboarding, Renewal, and Ops.

🎯 Requirements

• Proven experience leading enterprise customer success teams.
• Track record of driving retention, expansion, and customer satisfaction.
• Strong analytical, data-driven decision making.
• Experienced people leader; coach and develop teams.
• Proficient with CRM tools (Salesforce, Gainsight); SaaS/Martech experience preferred.
• Excellent communicator with stakeholders at all levels; able to navigate ambiguity.

🎁 Benefits

• Generous health, welfare, and wellbeing benefits.
• Inclusive culture with learning and development opportunities.
• Travel up to 10% for onboarding and client meetings.