Manager, Customer Success Operations

📋 Description

• Lead a team of analytical and operational business partners aligned to the CS organization
• Drive the operating rhythm of our business including monthly and quarterly business reviews
• Partner with Senior CS and Operations leadership to drive market/segment-specific analyses to
• Independently run forecasting and business review calls
• Derive insights on emerging trends from data and present recommendations to CS leadership
• Influence data and systems strategy and processes for scaling commercial teams

🎯 Requirements

• Bachelor’s Degree with quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
• 5+ years of work experience in CS, Sales, GTM Strategy and/or Operations
• 1+ years of leadership experience
• Comfortable as player-coach manager
• Familiarity with consumption-based software business models
• Experience as business partner to field organization

🎁 Benefits

• Equity
• Participation in employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan