Manager, Customer Success - Property

📋 Description

• Lead, coach, and develop a team of Customer Success Managers
• Monitor team performance against key metrics (retention, product adoption, engagement
• Guide Customer Success Managers in developing and executing strategic success plans
• Help team members build strong, multi-threaded relationships with stakeholders
• Oversee customer relationships within the multifamily property management sector
• Establish and reinforce scalable processes, repeatable playbooks, and best practices for

🎯 Requirements

• At least 5 years of experience in Customer Success, including 1–2 years of people management or
• Direct experience in the multifamily property management industry
• Demonstrated ability to coach, motivate, and develop team members
• Strong understanding of customer success practices (success planning, adoption, engagement
• Excellent analytical, organizational, and problem-solving skills
• Strong consultative communication and interpersonal skills

🎁 Benefits

• Competitive annual compensation: Base salary of USD $100,000–$130,000, plus bonus or commission
• Comprehensive healthcare: Medical, dental, and vision insurance options
• Retirement savings: 401(k) plan with employer matching
• Flexible paid time off
• Quarterly wellness days
• Paid holidays