Manager, Customer Success (Remote - EMEA)

📋 Description

• Lead and grow EMEA Customer Success team, helping n8n's most strategic enterprise customers drive
• Partner with CSMs to navigate complex customer challenges and develop strategies for the region's
• Build trusted executive relationships with key customers and step directly into customer
• Stay hands-on with strategic accounts while the team scales, including personally owning customer
• Hire and onboard additional CSMs as the EMEA team grows
• Coach and develop a team through 1:1s, development plans, and deliberate skill-building

🎯 Requirements

• 2–3+ years of people management experience with a track record of hiring, developing, and retaining
• 7-10 years of experience in Customer Success, Professional Services, Account Management, or other
• Experience supporting large, complex, high-risk enterprise customers
• Enterprise IT or technology environment experience and subject-matter expertise
• Comfort running forecasts, account-health cadences, and structured risk reviews
• Builder mindset: thrives in undefined environments and willing to solve problems directly

🎁 Benefits

• Competitive compensation
• Equity ownership
• Europe: 30 days of vacation plus public holidays; US: 20 vacation days, 8 sick days, plus public
• Health & wellness benefits (Europe: local norms; US: medical, dental, vision)
• Future planning (Europe: pension contributions; US: 401(k) with 4% match)
• Financial security (Europe: local norms; US: disability and life insurance)