Manager, Customer Success, RMM

📋 Description

• Lead and coach a team of 8-10 CSMs to exceed growth and retention goals
• Drive revenue, NPS, go-live, and product adoption targets
• Collaborate with cross-functional partners across the post-live journey
• Develop scalable processes to improve team efficiency
• Escalate restaurant concerns and acute issues when needed
• Use data to uncover growth opportunities via books of business reviews

🎯 Requirements

• 8+ years in customer success or sales
• 2+ years leading and managing teams
• Minimum four-year college degree
• Experience leading large cross-functional initiatives
• Excellent communication, interpersonal and writing skills
• Strong desire to develop people in a high growth environment

🎁 Benefits

• Competitive total rewards including base salary, equity and benefits
• Hybrid work model information available by region on the Toast careers site