Manager, Customer Success - Upmarket

📋 Description

• Lead and develop a high-performing team of 7-8 Customer Success Managers
• Drive customer retention, adoption, value realization
• Own forecasting, customer health reviews, risk management
• Partner cross-functionally to ensure customer outcomes

🎯 Requirements

• 5+ years people leadership
• 8+ years in Customer Success
• experience leading teams with retention accountability
• SaaS knowledge including GRR, churn, forecasting
• coaching on executive engagement and risk management
• communication skills

🎁 Benefits

• health coverage
• paid parental leave
• generous paid time-off and holidays
• quarterly self-care days off
• stock options
• 401K employer matching