Manager, Customer Success - UpMarket

📋 Description

• Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket
• Create a culture of accountability, customer-centricity, collaboration, and continuous improvement.
• Conduct regular coaching sessions, performance reviews, talent assessments, and career development
• Establish clear expectations and operating rhythms that drive consistent execution and customer
• Recruit, onboard, and develop Customer Success talent while supporting succession planning across
• Inspire and motivate a team that consistently delivers exceptional customer experiences and

🎯 Requirements

• 5+ years of people leadership experience leading customer-facing teams within a SaaS organization.
• 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting
• Proven track record of building, developing, and retaining high-performing teams.
• Experience leading teams responsible for customer retention, adoption, and customer outcomes.
• Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting
• Experience coaching teams on executive engagement, account strategy, value realization, and risk

🎁 Benefits

• Full-time employees can take advantage of health coverage, paid parental leave, generous paid
• 401K employer matching program
• Life and disability insurance
• Access to LinkedIn Learning platform
• Quarterly wellness education sessions
• ERG-hosted events