Manager, Customer Support

📋 Description

• Lead a local team of support agents committed to fostering strong post-sale technical relationships
• Ensure team meets KPIs, conduct regular one-on-one meetings, provide feedback, and map out career
• Evaluate team performance and set/review team OKRs
• Address underperformance through constructive feedback and proper documentation
• Manage key people processes including hiring and onboarding
• Create opportunities for growth by mentoring, teaching, and providing valuable feedback

🎯 Requirements

• 2-4 years of management experience in a technical support organization, preferably SaaS B2B
• Proven track record in leadership and talent development (includes recruiting, motivating
• Demonstrated ability to coach and cultivate a culture of continuous learning and adaptation
• Expertise in addressing complex and time-sensitive technical support challenges
• Exceptional written and verbal communication skills
• Capability to foster a growth-oriented and supportive team culture

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive medical, dental, vision, life, and disability benefit plans
• Family services including fertility benefits and equal parental leave
• Professional development with formal career pathing, learning platforms, and yearly learning stipend