Added
25 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

customer support process improvement leadership escalation management kpi management

📋 Description

  • Implement the service delivery strategy defined by the organisation
  • Manage the business and operational excellence of our customer support organisation
  • Ensure that quality and service delivery standards are met and exceeded
  • Collaborate with other organisation such as Sales, Marketing, Operations, Engineering, QA, and IT
  • Manage the support operations and performance activities, customer satisfaction
  • Drive operational improvements as it relates to customer satisfaction

🎯 Requirements

  • A Bachelor’s degree in any discipline
  • 5+ years in technical customer support, with 2+ years managing a support or technical team
  • Excellent written & verbal communication skills
  • Planning, Decision Making, Staffing, Process Improvement
  • Excellent inter-personal and teamwork skills
  • Should ensure high level of quality in process deliverables
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