Manager, Customer Support

📋 Description

• Lead and direct customer support teams, including supervisors and analysts, delivering technical
• Manage employee performance through coaching, development planning, onboarding, succession
• Foster a high-performance, collaborative environment that encourages accountability, knowledge
• Build team capabilities and ensure appropriate staffing and operational coverage.
• Oversee support delivery across phone, email, web, and in-person channels.
• Manage operational processes, procedures, methodologies, documentation, and service delivery

🎯 Requirements

• At least 7 years of experience in customer support or the contact center industry.
• At least 3 years of experience managing support leaders, supervisors, or account managers.
• Demonstrated people leadership experience, including performance management, coaching, succession
• Proven ability to design and implement process improvements within active support operations, using
• Working knowledge of customer support operations and relevant technologies, including performance
• Strong analytical, decision-making, and problem-solving abilities, with the capacity to interpret

🎁 Benefits

• Annual base salary range of ₹2,033,010 to ₹2,657,550, with monthly pay basis.
• Potential eligibility for additional compensation through a performance-based bonus plan
• Opportunities for compensation growth through performance-based increases, expanded
• Full-time remote working arrangement within India, with proximity to a contact center required.
• Opportunity to lead and develop customer support teams in a technology-driven environment.
• Exposure to complex enterprise technology platforms and cross-functional operational initiatives.