Manager, Customer Support (Senior Care)

📋 Description

• Lead and mentor Solutions Analysts to deliver world-class customer service.
• Oversee day-to-day operations and implement process improvements.
• Collaborate cross-functionally to address customer concerns.
• Escalation point for high-impact issues; manage change in procedures.
• Travel to in-office events for remote/hybrid roles as needed.

🎯 Requirements

• 4+ years in customer support; 3+ years in management/leadership.
• Post-secondary degree or diploma.
• Strong communication, coaching, and team development skills.
• Experience driving team results and managing risks.
• Bonus: knowledge of AI tools and related workflows; familiarity with KCS and WFM.

🎁 Benefits

• Benefits from Day 1; retirement plan matching; flexible PTO.
• Wellness programs, parental leaves, and development programs.
• AI-enabled tools and inclusive work environment.