Manager, CX AI Strategy

📋 Description

• Lead the CX AI strategy and roadmap at Brex.
• Manage AI-powered customer experience across chat, voice, email.
• Build internal AI tools to boost CX team productivity.
• Partner with Engineering, Data, Product Ops on AI infra.
• Define success metrics and drive performance improvements.
• Scale AI systems while preserving customer experience.

🎯 Requirements

• 4+ years in CX strategy or AI operations at tech/fintech.
• 1+ year leading or growing a team of 4+ ICs.
• Experience owning AI/automation initiatives in support.
• Product-minded, able to specify requirements and ship.
• Strong analytical skills; analyze data and metrics.
• Technical fluency with AI-enabled CX platforms.
• Clear, direct communicator of complex ideas.
• Proven cross-functional collaboration with CX, Eng, and Data.

🎁 Benefits

• Hybrid role in Vancouver; 3 in-office days/week.
• Up to 4 weeks/year fully remote.
• Shape AI CX platform and internal AI tools.
• Lead a multidisciplinary CX and AI team.
• Partner with Eng, Data, Product Ops to scale AI.
• Competitive comp and equity potential.