Ethos Life

51-200
23 jobs posted

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Ethos Life

Manager, CX Analytics

On site

Data

Added

10 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

salesforce sql ai dashboards datamodeling

📋 Description

Own end-to-end CX analytics lifecycle: metrics, instrumentation, reporting.
Build dashboards surfacing CX metrics like AHT, CSAT, productivity.
Define event tracking and data contracts with Eng/Ops.
Translate data into decision-ready narratives for leadership.
Identify CX process inefficiencies; quantify cost impact and opportunities.
Use Claude and AI tools to speed analysis and automate reports.

🎯 Requirements

5-9 years in analytics/operations analytics in high-volume CX.
Strong SQL; write queries, build data models, debug pipelines.
Define/instrument metrics; write business requirements for engineering.
Experience with CRM data, preferably Salesforce.
Comfortable using Claude/AI tools to accelerate workflows.
Strong written communication; docs/decks are decision-focused.

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