Manager, Delivery - Forward Deployed Squads

📋 Description

• Lead multidisciplinary squads — Solution Architects, Forward Deployed Engineers, Product
• Work closely with CX Operations leadership on discovery and ideation, and with TELUS Digital
• Own the POC-to-Pilot lifecycle for your squad(s), with a clear focus on identifying solutions that
• Be accountable for ensuring your squad(s) stay focused on measurable solutions, partnering with key
• Lean on deep client services experience to drive effective decision-making on complex issues of
• Deliver timely, tailored communication for various audiences: engineering teams, product managers

🎯 Requirements

• 7+ years of experience in the software development industry as a Project Manager, Product Manager
• Experience leading Fortune 500 custom software development projects, from discovery through UX
• Demonstrated empathy, experience, and confidence in managing software projects with complex scope
• An experienced technical problem solver who can adeptly figure out how to address and communicate
• Expert communicator who regularly runs workshops and structured meetings to align client
• A blend of business, user experience, and software project management acumen, with a mindset of

🎁 Benefits

• CX (Customer Experience) domain experience
• AI transformation and innovation experience
• Professional experience as a Project or Product Manager and Scrum Master from a major technology
• Participated in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.