Manager, Driver Communications

📋 Description

• Architect end-to-end communication plans for product launches, operational updates, and regulatory
• Oversee GrabAcademy in-app training scope, including digital learning curricula to deliver
• Lead and empower a team of 4 specialists; oversee request pipeline workflows, workload
• Establish and govern the Single Source of Truth across owned channels (In-App Messaging, Driver
• Engage directly with drivers and delivery partners through field visits and focus groups to gauge
• Track driver feedback loops and support ticket trends to measure and improve message accuracy and

🎯 Requirements

• 7+ years of experience in Operational Communications, Change Management, Corporate Communications
• Experience directly managing a team with demonstrated ability to manage pipeline workflows and
• Exceptional written and verbal communication skills in English and Bahasa Malaysia; other local
• Experience influencing and aligning senior leaders across PR, Public Affairs, Product, Legal, and

🎁 Benefits

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex benefits package to suit individual needs.
• Parental and Birthday leave.
• Love-all-Serve-all (LASA) volunteering leave.
• Confidential Grabber Assistance Programme.
• FlexWork arrangements such as differentiated hours.