Manager, Enterprise Account Management

📋 Description

• Lead, coach, and develop a team of 7–10 Enterprise Account Managers responsible for the
• Establish clear performance expectations and accountability across retention, engagement
• Conduct regular one-on-ones, team meetings, and performance conversations while recognizing strong
• Support individual growth through ongoing coaching, feedback, career planning, and targeted skill
• Partner with training teams to support the onboarding, training, and successful ramp-up of new
• Build an inclusive, high-trust team culture centered on ownership, urgency, collaboration

🎯 Requirements

• 5+ years of Account Management or comparable client-facing experience, with 3+ years in people
• Proven experience managing enterprise or complex, high-value B2B client relationships, ideally
• Demonstrated success improving client retention, expanding accounts, managing renewals, and
• Strong commercial and business judgment, with the ability to balance immediate client needs with
• Experience using client health, engagement, revenue, and operational data to prioritize activities
• Ability to develop strategic account plans and translate client feedback into clear, actionable

🎁 Benefits

• Salary range of $100,850–$151,276 USD, plus 15% bonus potential.
• Medical, dental, and vision coverage.
• 26 vacation days, 10 sick days, and 12 paid holidays per year.
• Global leave benefits, including 22 weeks of paid parental leave.
• Two weeks of paid grandparent leave.
• Extended care and bereavement leave.