Manager, Enterprise Account Management

📋 Description

• Lead, coach, and develop a team of 7–10 Enterprise Account Managers
• Set clear performance expectations and create accountability around retention, client engagement
• Hold regular one-on-ones, team meetings, and performance conversations
• Support individual development through coaching, feedback, career planning, and targeted
• Partner with the AM Training team to onboard, train, and ramp new hires successfully
• Build an inclusive, high-trust team environment

🎯 Requirements

• Ideally 5+ years of Account Management or equivalent client facing experience, with 3+ years in a
• Experience managing Enterprise or other complex, high-value B2B client relationships, ideally in
• Demonstrated track record of improving retention, growing accounts, managing renewals, and
• Strong business judgment and ability to balance short-term client needs with long-term commercial
• Experience using client health, engagement, revenue, and operational data to prioritize work and
• Ability to develop strategic account plans and translate client feedback into clear, actionable

🎁 Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
• 22 weeks paid parental leave
• 2 weeks paid grandparent leave
• Extended care and bereavement leave