Manager, Fraud & Complaints, Solar Servicing

📋 Description

• Oversee internal and external fraud and complaint investigations
• Train, monitor, and manage staff conducting investigations
• Develop reports on fraud volume, trends, and outcomes
• Provide data-driven insights and recommendations to management
• Update and maintain Fraud & Complaints procedures
• Identify AI tools to automate tasks and boost productivity

🎯 Requirements

• High School Diploma required; Bachelor’s Degree preferred
• Minimum of 6 years of fraud investigation experience; complex investigations
• Minimum of 2 years in a supervisory role
• Knowledge of lending, servicing, and debt collection regulations (FCRA, FDCPA, SCRA, Reg Z, UDAAP, BSA/AML, TILA, OFAC)
• Proficient with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) plus LexisNexis, Snowflake, SQL, DataTree, Emailage
• Proficient in data analysis tools/techniques and online investigative research

🎁 Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k with company match
• Remote or hybrid (4 days per week in-office)
• Incentives for solar panels, electric vehicles, biking to work
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement