Airbnb

5,001-10,000 employees
127 jobs posted

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Manager, Guest Services

Added

8 days ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

crm team leadership luxury travel hospitality operations performance dashboards

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📋 Description

Lead and develop a NAMER GEM team of 10-15; set expectations and culture.
Oversee end-to-end trip planning: sourcing homes, hosts, services.
Provide coaching, direction, and hands-on support for complex VIP cases.

🎯 Requirements

10+ years in customer service or hospitality ops.
Deep NAMER luxury travel and real estate knowledge.
CRM tools and performance dashboards experience.
Organized, communicates well, and coaches teams.
Ability to coach talent and manage high-profile guests.
Flexibility to work outside business hours.

🎁 Benefits

Bonus, equity, benefits, and travel credits.
Remote-eligible with occasional offices and offsites.
Competitive benefits package.

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